Privacy Policy

1. Introduction

Welcome to CollaborativeSuccess ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Discord Server Monitor mobile application and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password (encrypted), and subscription tier information
• Payment Information: Payment details processed through Paystack (we do not store credit card information)
• Discord Account Information: Discord tokens and account IDs linked to your account

2.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App usage patterns, features accessed, and interaction data
• Push Notification Tokens: Device tokens for delivering push notifications
• Server Activity Data: Discord server events, member joins, and verification activities

2.3 Third-Party Information

• Discord API Data: Server information, member data, and activity logs obtained through Discord's API
• Payment Processing: Transaction data from Paystack payment processor

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our Discord monitoring services
• Account Management: To create and manage your account, process subscriptions, and handle payments
• Notifications: To send you real-time push notifications about Discord server activity
• Communication: To respond to your inquiries, provide customer support, and send service-related communications
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Security: To detect, prevent, and address technical issues, fraud, or security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

• Encryption: Passwords are hashed using bcrypt before storage
• Secure Connections: All data transmission uses HTTPS/TLS encryption
• Database Security: Data is stored in secure MongoDB databases with access controls
• Token Security: Discord tokens are stored securely and used only for API calls

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our services (e.g., payment processors, cloud hosting providers)
• Discord API: Your Discord tokens are used to access Discord's API on your behalf, as authorized by you
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• Consent: With your explicit consent for any other purpose

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and associated data
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from non-essential communications
• Account Management: Unlink Discord accounts or modify subscription settings

To exercise these rights, please contact us using the information provided in the Contact section.

7. Discord Account Linking

When you link a Discord account to our service, you authorize us to:

• Access your Discord account using the provided authentication token
• Monitor Discord servers you are a member of
• Collect and store server activity data (member joins, verifications, etc.)
• Send you notifications about server activity

Important: You can unlink Discord accounts at any time through the app settings. Unlinking will stop data collection from that account but may retain historical data for service continuity.

8. Subscription and Payment Information

Payment processing is handled by Paystack, a secure payment processor. We do not store your credit card information. Payment data is processed in accordance with Paystack's privacy policy and PCI DSS compliance standards.

We store subscription information (tier, expiry date, payment history) to manage your account and provide subscription services.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Account Data: Retained while your account is active and for a reasonable period after account deletion
• Activity Data: Retained to provide historical activity feeds and analytics
• Payment Records: Retained as required by financial regulations

10. Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Changes to this policy are effective when they are posted on this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Third-Party Services

Our services integrate with the following third-party services:

• Discord: For server monitoring and activity tracking
• Paystack: For payment processing
• Firebase: For push notification delivery
• MongoDB: For data storage

These services have their own privacy policies. We encourage you to review their privacy policies to understand how they handle your information.